Hixon House respects your privacy and is committed to protecting your data. This Privacy Policy outlines how we collect, use, and protect your information when you visit or purchase from our website.
Information We Collect
Automatically Collected Data
- Google Analytics: We use Google Analytics to analyse traffic and engagement across our site. This tool collects information such as your IP address, browser type, pages visited, and time spent on the site. This data is anonymised and used for statistical purposes to improve our website's performance and user experience.
- Big Cartel Analytics: Our e-commerce platform, Big Cartel, collects aggregated data on site performance, sales, and customer interactions. This data is used to optimise your shopping experience.
Data You Provide
- When you make a purchase, we collect information such as your name, email address, billing address, shipping address, and payment details. This information is necessary to process your order and deliver your items.
How We Use Your Information
- To fulfil and manage your orders.
- To improve our website, services, and overall customer experience.
- To comply with legal obligations.
- To analyse website performance and user interactions through analytics tools.
Sharing Your Information
- We do not sell or share your data with third parties for marketing purposes.
- We may share your information with trusted service providers such as:
- Payment Processors: Stripe securely processes your payment details, and we do not store any payment information.
- Analytics Providers: Google Analytics and Big Cartel Analytics use anonymised data to provide insights into website performance.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files placed on your device to
- Remember your preferences.
- Track website usage through Google Analytics.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our site.
Data Retention
We retain your data only for as long as necessary to fulfil the purposes outlined in this policy, including legal and accounting requirements.
Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data, where applicable.
- Opt out of data processing or analytics tools where feasible.
To exercise your rights under the General Data Protection Regulation (GDPR), please get in touch with us at [insert contact email]. We will guide you through the process and ensure your rights are respected.
Security
We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. However, no system is entirely secure, and we cannot guarantee absolute security.
Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Please review this page periodically for the latest information. Please get in touch with us on our contact page for any questions or concerns about this Privacy Policy.